Overview
Categorizations organize your user’s intents — the item(s) they are trying to accomplish with your agent — and corrections — the various adjustments and refinements the user makes to the agent’s trajectory. Together they help you understand what users ask for and what specific areas your agent struggles.Intent categories
On an agent’s Intent Categories tab, you’ll see every intent category detected across sessions, along with resolution and correction rates for each. Filter by agent version to compare how a prompt or model change affected specific intents.
Correction categories
On the Sessions overview page, correction categories appear as filters and columns. Use them to find sessions where the agent needed a correction and group those failures by type.Personas (beta)
Ever wondered what groups your agent’s users fall into? Like ‘power users’ who know the ins and outs of your agents capabilites? Or the ‘power trippers’ who tend to use any means necessary to get what they want from your agent? Request early access in the Voker platform.Up next
- Summaries — reduce the time you spend in logs. Read about session, agent, and person summaries.